Our Promise

We’re Honest

Integrity means so much to us, it’s our first core value

 

Initial Contact

our goal is to determine if we can do either an in person or virtual estimate immediately once we receive your request and work on scheduling you immediately for that estimate, sometimes same day scheduling if we can get all we need from you 

Estimates

we will have an estimate out to you within 24 hours or less once we either come out to your home or get information to do a virtual estimate for you 

Appointment Reminders

You will receive an email reminder that we’re coming at a certain day and time.  You will also get a text message from your technician when they’re on their way to your home

You're going to LOVE it

we promise you’re going to love the work we do for you or we will make it right.  Our goal is that you’re happy with the entire process from start to finish

Relationship Driven

our goal is to become your “go to” whenever you need work done in your home.  You’re going to reach out to us every time and you know us by name at this point 

We're Different

we’re different than the other contractors you’re going to meet along the way, we carry liablity insurance ($1million), Workers Compensation insurance, Commercial Auto Insurance, We have a fleet of vehicles, We background Check all of our employees and any Sub Contractors we work with, We follow HICPA regulations (home improvement consumer protection act) and most importantly we live and breathe our core values in everything we do 

 

OUR FIVE STEP PROCESS

A to Z offers a five step process to ensure your project is executed flawlessly to your expectations

From the first initial email or phone call, until after we clean up post project, we strive to provide a smooth and positive experience. Here’s what you can expect from us throughout your project.

1

INFORMATION

We want to gather as much information as possible, whether it’s virtual or in person the more information we know the better prepared we can be for your project

  2

DETERMINED

Our goal is to prove to you why we’re so different than other contractors or companies.  You will notice this through our communication every step of the way to finishing your job on time

3

EFFICIENT

We find ways daily to ensure we’re as efficient as possible, how we communicate with you, order materials, take payments to the work done at your home the process should be flawless and efficient

4

ATTITUDE

The belief that any setback (they happen) will not stop us from getting your project done, we’re confident and sure of success!

5

LOYAL

We’re loyal, our goal is that we can be a one call for any homeowner no matter what you need done.  We provide loyal service and we’re always reliable

Customer Review

We love reviews, if you’re able the most powerful review is to leave us a google review.  Just visit google and type in A to Z Family Business to leave us an amazing five star google review

We're so excited to show you our Five Step Process

It goes well beyond what you may have experienced with other contractors, it’s unlike anything you have experienced before.  We mostly come from a hospitality background, customer service is in our blood.  We strive each day to uphold our core values which is what organically allows this process to flow so fluidly

Give us FEEDBACK

We love feedback, it’s how we get better.  We’re constantly going over our processes and procedures each day to think about how we can ensure the entire process if flawless!

I guess I can walk you through how it will feel to you

Step One – you’re going to reach out to us through any of our channels (call, text, email, social, yelp, google, etc)

Step Two – we’re going to get back to you, typically in less than 24 hours.  We’re going to schedule either an in person estimate or get you a virtual estimate sent out

Step Three – once you accept the estimate through our easy to use portal you will get an automatic email from us with a Calendy link to schedule a time to chat with our scheduling team

Step Four – Our scheduling team will go over the process with, get you setup with the start and end date to your job and ensure you get confirmation emails and reminders via email and text and lastly get your payment information saved

Step Five – we show up to do the work, we show up on time and ready to start your job.  Our team will show up in a company vehicle with our logo shirts on.  

Step Six – you’re happy with the work we have done and entire process, we ask you for a review

 

Contact us today to request an estimate!